You may have started it from scratch, or you may have open sourced some proprietary work you’ve done. You wanted to give back to the community, to gain recognition, maybe just to get some feedback. You published an open source project. Next thing you know, you have users. Sometimes tens, hundreds and maybe even thousands of them.
Your users love what you did. They use it, and they come to rely on it. Sometimes they have problems and they ask for your help. Sometimes they go as far as to solve their problems and they send you pull requests so you can integrate it with your core project.
Suddenly your project becomes a burden. You can’t commit to it because you do it voluntarily, and on the other hand you get pressure from your users as if you were a commercial provider. Someone will suffer - Either you, your users, or you may even decide to quit the project altogether.
This is where Vizsla fits in. We fill the gap between your limited resources and your user's expectations. We create an infrastructure for you to commit to support your users when they need it, and for them to support you financialy for being there for them. It’s a great deal where everybody becomes happy.
Connect your GitHub to Vizsla and select the repository you want to provide SLA support for.
Set the pricing for the various support packages, or use the suggested defaults. We'll add a nifty badge to your repository's README, and a default SLA.md which you can edit.
Whenever a user who is entitled to your service submits or comments on an issue or pull request, it will be labelled with the VIZSLA label. Respond within the time frame you've defined in your SLA.
We'll collect all payments for you and send you one monthly payment via PayPal.
Yes, we take 10% commission.
We ask for
user:email so we can contact you via email,
admin:repo_hook so we can setup a hook on your repository and be notified by Github of new issues and pull requests, and
public_repo so we can add the Vizsla badge to your repository's README.md file and SLA.md file to your repository
The only two things that we touch is your README.md file, where we add the Vizsla badge, and we also add a SLA.md file to your repository.
You define it for yourself, we can't dictate anything. We provide a basic SLA file that defines the parameters of the service you intend to provide. Modify it as you will to suit your wishes. This SLA is what you're commiting to.
Sure. We will simply notify your clients, stop collecting payments from them, and may even refund their last charge.